Contact

Need a hand? The Giant Warehouse customer support team is here to make your shopping experience as smooth and straightforward as possible.

Whether you have a question before placing an order, need help with an existing purchase, want an update on shipping or tracking, or need assistance with a return or refund, we're happy to point you in the right direction.

How We Can Help

Feel free to contact us for assistance with:

  • Questions about products or availability;
  • Order information and order status;
  • Shipping, delivery, and tracking questions;
  • Returns, exchanges, and refunds;
  • Damaged, defective, or incorrect items;
  • Updating order information when possible; and
  • General questions about shopping at The Giant Warehouse.

Get in Touch

You can reach our customer support team by email at support@thegiantwarehouse.com.

You can also send us a message using the contact form below. To help us assist you efficiently, please include your order number when contacting us about an existing order.

Customer Service Hours

Monday–Friday: 9:00 AM–5:00 PM Eastern Time

We typically respond to customer inquiries within 12–24 hours. Messages received outside our customer service hours will be reviewed as soon as possible during our next available business hours.

We appreciate you choosing The Giant Warehouse and look forward to helping you.

Contact Form