Privacy Policy

This Privacy Policy describes how The Giant Warehouse ("The Giant Warehouse," "we," "us," or "our") collects, uses, discloses, and otherwise processes personal information when you visit, use our services, make a purchase from, or otherwise communicate with us through our online store (collectively, the "Services").

By using the Services, you acknowledge the practices described in this Privacy Policy. Please read this policy carefully to understand how we handle your personal information.

Personal Information We Collect

The types of personal information we collect depend on how you interact with our store and Services. We may collect information that you provide directly to us, information collected automatically when you use our Services, and information received from service providers or other third parties.

Personal information we may collect includes:

Contact information, such as your name, email address, telephone number, billing address, and shipping address.
Order and transaction information, such as products purchased, order details, returns, exchanges, refunds, and transaction history.
Payment-related information necessary to complete purchases. Payment information may be processed by Shopify and applicable payment providers.
Account information, if customer account features are available, including information associated with your account.
Customer support information, including information you provide when contacting us by email, through our contact form, or through other available support channels.
Shopping activity, such as products you view, add to your cart, save, or purchase.
Device and usage information, such as your IP address, browser type, device information, network connection, and information about how you interact with our store.
Marketing preferences, including your preferences regarding promotional communications where applicable.

How We Collect Personal Information

We may collect personal information directly from you when you place an order, create or use an account, contact customer support, submit a form, sign up for communications, or otherwise interact with our Services.

We may also collect certain information automatically through cookies, pixels, and similar technologies when you browse or interact with our store.

In addition, we may receive information from third parties that help us operate our business, such as Shopify, payment processors, fulfillment and shipping providers, analytics providers, advertising partners, and other service providers.

How We Use Personal Information

We may use personal information for legitimate business purposes related to operating and improving The Giant Warehouse, including to:

Process, fulfill, and manage orders;
Process payments, returns, exchanges, and refunds;
Provide shipping, delivery, and order tracking information;
Communicate with you about your purchases, account, inquiries, or requests;
Provide customer service and support;
Maintain and improve our store, products, and Services;
Personalize your shopping experience;
Send marketing or promotional communications where permitted by law and consistent with your preferences;
Measure and understand the effectiveness of our Services and marketing activities;
Detect, investigate, and help prevent fraudulent, malicious, or unlawful activity;
Protect our customers, business, website, and legal rights;
Comply with applicable legal, tax, accounting, regulatory, and contractual obligations; and
Establish, exercise, or defend legal claims.

Cookies and Similar Technologies

Our store and the services that support it may use cookies, pixels, and similar technologies to operate the website, remember your preferences, understand how visitors use the store, improve functionality, measure performance, help prevent fraud, and support advertising or marketing activities where applicable.

Some cookies are necessary for the store to function properly, while others may support analytics, personalization, or advertising.

You may be able to manage certain privacy and cookie preferences through the privacy controls made available on our website or through your browser settings. Blocking certain cookies may affect the functionality or availability of some features of the Services.

How We Disclose Personal Information

We may disclose personal information to third parties when reasonably necessary to operate our business and provide the Services. These parties may include:

Shopify and related providers that power and support our online store;
Payment processors and financial service providers;
Shipping, logistics, fulfillment, and delivery providers;
Technology, hosting, security, fraud-prevention, and customer-support providers;
Analytics, marketing, and advertising providers where applicable;
Professional advisers, such as accountants, auditors, insurers, and legal advisers;
Government agencies, regulators, courts, law enforcement, or other parties when disclosure is required or permitted by law; and
Parties involved in a potential or completed business transaction, such as a merger, financing, acquisition, reorganization, or sale of business assets.

We may also disclose information when you request or direct us to do so, or when necessary to protect our rights, our customers, or others.

Shopify

Our store is hosted and powered by Shopify. Shopify processes personal information in connection with providing its platform and related services to us.

Because Shopify may process information about your interactions with Shopify-powered stores, its handling of certain personal information is also governed by its own privacy practices. You can learn more by visiting Shopify's Privacy Policy.

Third-Party Websites and Services

Our Services may contain links to websites, platforms, or services operated by third parties. If you follow a third-party link, the privacy and security practices of that third party will apply to your interactions with its services.

We encourage you to review the privacy policies of third-party websites and services before providing personal information to them. We are not responsible for the privacy practices, security, accuracy, or content of third-party websites or services that we do not control.

Advertising and Analytics

We may use analytics, advertising, and marketing services to understand how customers interact with our store and, where applicable, to provide or measure advertising.

Depending on the technologies used on our store and applicable law, some of these activities may involve the collection or disclosure of information through cookies or similar technologies. Where required, customers may be provided with choices regarding certain uses of their personal information.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing the Services, maintaining business and transaction records, complying with legal and regulatory requirements, resolving disputes, preventing fraud, and enforcing our agreements.

The length of time we retain particular information may vary depending on the type of information, why it was collected, and applicable legal requirements.

Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Please avoid sending sensitive or confidential information through unsecured communication methods when it is not necessary to do so.

Children's Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children in violation of applicable law.

If you are a parent or legal guardian and believe that a child has provided us with personal information inappropriately, please contact us using the information provided below so that we can review the request and take appropriate action.

Your Privacy Rights

Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information. These rights may include the right to request access to, correction of, or deletion of certain personal information, as well as the right to receive a copy of certain information or to opt out of certain processing activities.

Some U.S. state privacy laws may also provide eligible residents with additional rights concerning certain uses or disclosures of personal information, including rights relating to targeted advertising or the sale or sharing of personal information as those terms are defined under applicable law.

You may exercise applicable privacy rights through privacy controls made available on our website, where available, or by contacting us using the information below.

We may need to verify your identity before processing certain privacy requests. Where permitted by applicable law, you may also use an authorized agent to submit a request on your behalf. We will not unlawfully discriminate against you for exercising an applicable privacy right.

Marketing Communications

If you receive promotional emails from us, you may unsubscribe by using the unsubscribe option included in the applicable marketing message. Even if you opt out of promotional communications, we may still send non-promotional messages that are necessary to service your account, fulfill your orders, respond to your requests, or otherwise administer our relationship with you.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, Services, or legal and regulatory requirements.

When we update this policy, we may revise the effective date and publish the updated version on this page. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or a privacy request, please contact The Giant Warehouse.

Email: support@thegiantwarehouse.com

Contact Form: Visit our Contact Page

Customer service hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time.

Expected response time: 12–24 hours.