Shipping Policy
At The Giant Warehouse, we work to make getting your order as simple and predictable as possible. This Shipping Policy explains where we ship, how long orders typically take to process and arrive, how tracking works, and what to do if you need assistance with a shipment.
Shipping Area
The Giant Warehouse currently ships to customers within the United States only.
At this time, we do not offer international shipping.
Free Shipping on All Orders
We offer free standard shipping on all orders placed through The Giant Warehouse. There is no minimum purchase amount required to qualify for free standard shipping.
Order Processing
Orders are generally processed within 1–2 business days.
Business days are Monday through Friday and exclude applicable holidays. Processing time refers to the time needed to prepare your order for shipment and is separate from the estimated delivery time after your order has shipped.
Once your order has been shipped, you will receive an email containing your tracking information.
Estimated Delivery Time
After shipment, standard delivery takes approximately 5 days.
Please keep in mind that delivery times are estimates rather than guarantees. Carrier disruptions, severe weather, holidays, high shipping volumes, transportation issues, or other circumstances outside our reasonable control may occasionally affect delivery.
Order Tracking
Once your order ships, tracking information will be sent to the email address provided with your order.
Please allow time for the shipping carrier to activate and update the tracking information after the shipment has been accepted into its network.
If you have not received your tracking email after the applicable processing period, please check your spam or junk folder before contacting us.
Shipping Address Accuracy
Please carefully review your shipping information before submitting your order. Customers are responsible for providing a complete and accurate delivery address.
If you notice an error in your shipping address after placing an order, contact us as soon as possible. We will make a reasonable effort to assist you before the order ships, but we cannot guarantee that an address can be changed once processing or shipment has begun.
Delivery Delays
Although most orders should arrive within the estimated timeframe, occasional carrier delays can occur after a package leaves our facility.
If your tracking information shows an unexpected delay, we recommend allowing the carrier a reasonable amount of time to provide an updated scan or delivery status. If you believe there is a problem with your shipment, please contact our customer support team and we will assist you in reviewing the available tracking information.
Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it, please check around the delivery location, with members of your household, and, where applicable, with neighbors, building management, reception areas, or other secure locations where the carrier may have left the package.
You may also wish to contact the shipping carrier using your tracking information. If you are still unable to locate your order, please contact The Giant Warehouse so we can review the situation with you.
Lost or Damaged Shipments
If your order appears to have been lost in transit or arrives damaged, please contact us as soon as possible. Include your order number and a description of the issue. For damaged shipments, photographs of the item and packaging may help us review the situation more efficiently.
We will review the circumstances and provide assistance in accordance with the applicable order information and our store policies.
Returns and Refunds
If you need to return an eligible product after it has been delivered, please review our Return and Refund Policy for information about our 30-day return window, free returns, prepaid return labels, and refund process.
Shipping Policy Changes
We may update this Shipping Policy from time to time to reflect changes in our shipping practices, carrier arrangements, operational requirements, or applicable requirements. Any updated version will be posted on this page.
Questions About Your Shipment?
If you have questions about shipping, tracking, or the delivery of your order, our customer support team is happy to assist you.
Email: support@thegiantwarehouse.com
Contact Form: Visit our Contact Page
Customer service hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time.
Expected response time: 12–24 hours.